Welcome to the official website of Saraah Corporate Kitchen. By accessing, browsing or using this website, you agree to comply with the following terms and conditions. Please read them carefully before submitting an inquiry, requesting a quotation or using any of our services.

About Our Services

Saraah Corporate Kitchen provides corporate catering, office meal services, packed meals, executive dining, meeting and conference catering, industrial catering, institutional catering and customized food service solutions.

Service Availability

Our services are currently available within selected areas of Dhaka Metropolitan Area. Service availability may depend on location, order quantity, delivery schedule, menu requirements and operational capacity.

Quotations

Quotations are prepared based on the information provided by the client, including service type, number of people, menu selection, service location, frequency, delivery arrangements and special requirements.

Quotation Validity

A quotation remains valid only for the period mentioned in the quotation. Prices may be revised after the validity period due to changes in ingredient costs, transportation expenses, taxes, labour costs or service requirements.

Order Confirmation

An inquiry or quotation request does not confirm an order. An order is considered confirmed only after both parties agree to the menu, quantity, price, service schedule, payment terms and other relevant conditions.

Advance Payment

Saraah Corporate Kitchen may require an advance payment before confirming an order, reserving a service date, purchasing ingredients or beginning service preparation. The required amount will be mentioned in the quotation or service agreement.

Payment Terms

Payments must be made according to the agreed schedule and payment method. Long-term corporate contracts may follow separate billing and payment terms approved by both parties.

Corporate Billing

For approved corporate clients and long-term service agreements, monthly invoicing may be available. Unless otherwise agreed in writing, invoices should be settled within seven (7) working days from the invoice submission date.

Annual Price Review

Meal prices, service charges and related costs may be reviewed periodically based on market conditions, inflation, ingredient costs, transportation expenses, labour costs and operational requirements. Long-term contracts may be subject to annual pricing review upon mutual discussion and agreement.

Taxes and Additional Charges

Applicable taxes, delivery charges, serving staff costs, equipment rental, venue access fees or other additional expenses may be charged separately unless they are clearly included in the approved quotation.

Menu Customization

Menus may be customized according to client preferences, budget, service schedule, dietary requirements and ingredient availability. Final menu approval must be completed before service preparation begins.

Ingredient Availability

Certain ingredients or menu items may be unavailable due to market conditions, seasonal limitations or supply issues. In such cases, we may recommend a suitable alternative after consulting the client.

Food Allergies and Dietary Requirements

Clients must inform us in advance about food allergies, dietary restrictions, religious requirements or other special food-related needs. While reasonable care will be taken, we cannot guarantee a completely allergen-free environment.

Order Quantity

The client is responsible for providing an accurate number of meals or guests. Any increase in quantity is subject to ingredient availability, operational capacity and additional charges.

Minimum Order Requirement

Standard corporate meal packages are generally designed for a minimum order quantity of 50 meals per service. Smaller orders may be accommodated subject to operational feasibility, service location and pricing adjustments.

Changes to Confirmed Orders

Requests to change the menu, quantity, delivery time, location or service arrangement must be submitted as early as possible. Changes are subject to approval and may result in revised pricing.

Cancellation Policy

Cancellation terms may vary depending on the order size, service type and preparation stage. Costs already incurred for ingredients, staffing, transportation or other arrangements may be deducted from any refundable amount.

Refunds

Refund eligibility will be reviewed according to the approved quotation, cancellation time, completed preparation and costs already incurred. Approved refunds may require a reasonable processing period.

Delivery Schedule

We make every reasonable effort to deliver meals within the agreed schedule. Delivery times may be affected by traffic, weather, road restrictions, security procedures, venue access or circumstances beyond our reasonable control.

Delivery Location and Access

The client must provide an accurate delivery address, contact person and necessary access information. Additional charges may apply when delivery requires extended waiting time, special entry permission or movement to a location beyond the agreed delivery point.

Food Receiving Responsibility

The client or an authorized representative should inspect and receive the order at the time of delivery. Any visible issue regarding quantity, packaging or order accuracy should be reported immediately.

Food Shortage After Delivery

After delivery and acceptance, the client is responsible for proper storage, handling and timely consumption of the food. We are not responsible for quality issues caused by improper storage, delayed serving or mishandling after delivery.

Food Quality and Hygiene

Saraah Corporate Kitchen follows structured food safety, hygiene and quality-control procedures throughout procurement, preparation, packaging, transportation and service delivery. While every reasonable effort is made to maintain consistent quality, minor variations may occur due to ingredient availability, seasonal factors or operational requirements.

Serving Staff and Equipment

Serving staff, buffet equipment, crockery, cutlery, tables, warmers and other service items are provided only when included in the approved quotation or service agreement.

Damage or Loss of Equipment

The client may be responsible for the repair or replacement cost of equipment, utensils or service items that are lost, damaged or misused at the service location.

Client Responsibilities

The client must provide accurate information, timely approvals, safe access, suitable service space, necessary permissions and any facilities agreed upon for food delivery or on-site catering.

Corporate Service Agreements

Recurring office meals, industrial catering and long-term institutional services may be governed by a separate written agreement. Where such an agreement exists, its terms will take priority over these general website terms.

Website Information

We aim to keep the information on this website accurate and updated. However, menus, prices, service descriptions, images and availability may change without prior notice.

Website Images

Images displayed on this website may be used for presentation or illustrative purposes. Actual meal appearance, packaging, portion presentation and serving arrangements may vary depending on the selected service.

Intellectual Property

The Saraah Corporate Kitchen name, logo, website design, written content, graphics and other brand materials may not be copied, reproduced, modified, distributed or used without prior written permission.

Official Logo

The official Saraah Corporate Kitchen logo is a protected brand asset. It must not be altered, recreated, published or used for commercial or promotional purposes without authorization.

Acceptable Website Use

Users must not misuse this website, attempt unauthorized access, introduce malicious software, submit false information or engage in activities that may damage the website, business or other users.

Third-Party Links

This website may contain links to third-party services such as Google Maps, WhatsApp or social media platforms. We are not responsible for the content, availability, security or policies of those external services.

Limitation of Liability

To the extent permitted by applicable law, Saraah Corporate Kitchen will not be responsible for indirect, incidental or consequential losses arising from website use, service delays, inaccurate client information or circumstances beyond our reasonable control.

Force Majeure

We will not be held responsible for delays, interruptions or failure to provide services caused by natural disasters, severe weather, political unrest, strikes, government restrictions, transport disruptions, utility failures, emergencies or other events beyond our reasonable control.

Complaints and Service Concerns

Any service concern should be reported as soon as possible with relevant information, photographs or supporting details. We will review valid complaints fairly and respond within a reasonable period.

Privacy

Personal and business information submitted through this website will be handled in accordance with our Privacy Policy.

Changes to These Terms

Saraah Corporate Kitchen may update these Terms and Conditions when required. Revised terms will become effective after being published on this website.

Governing Law

These Terms and Conditions will be interpreted in accordance with the applicable laws of Bangladesh. Any dispute will be subject to the jurisdiction of the competent courts of Bangladesh.

Confidentiality

Saraah Corporate Kitchen respects the confidentiality of information shared by clients during service discussions, quotation preparation and operational planning. Business information received from clients will not be disclosed to third parties except where required for service delivery or legal compliance.

Service Standards

Saraah Corporate Kitchen is committed to maintaining professional service standards, food safety practices, operational discipline and client satisfaction. While we strive to deliver every service to the highest standard, service outcomes may be influenced by factors beyond our direct control, including venue conditions, client-provided information and external circumstances.

Acceptance of Terms

By using this website, submitting an inquiry, accepting a quotation or confirming an order, you acknowledge that you have read and agreed to these Terms and Conditions.

Contact Information

For questions regarding these Terms and Conditions, please contact Saraah Corporate Kitchen at:
House 153, Road 04, Mohakhali DOHS, Dhaka-1206, Bangladesh.
Email: info@saraahcorporatekitchen.com
Phone: 01773 959227